Frequently Asked Questions

I ordered a map but I have not received it yet

Maps are processed in 3-5 working days. Please check your email regularly. Check your spam folder as some of our emails end up there. If you haven't received anything after 5 working days, please get in touch.

I purchased an Itinerary Page/Photo Book Layout but I can't download it

Please note, our website does not support automatic downloads. If you created and purchased an Itinerary page or Photo Book layout in our editor, you will receive your files in email in one working day. If you haven't received your order after 2 working days, please get in touch.

I can't find my photo book size

Our travel maps and itinerary pages work best when they are a perfect fit. If you can't find your photo book size, you can select the closest size to it, but bear in mind, there might be some unwanted cropping when inserting it into your photo book editor. Alternatively, you can get in touch and we might be able to offer a custom solution.

What if I don't want my map to cover a full page?

Travel maps don't have to cover a full page but they look best when they do. If you want to insert your map as a smaller insert on one of your pages, just select a size that you think has the right format and you can add to your photo book in any size you wish.

Can I get a refund?

All of our products are digital and custom made, you are not paying for the product itself but for our time designing it. We have a no refunds policy, however, we do want you to be happy with out products and will work with you to make any necessary amendments and in the rear case where we can't offer a solution, we will offer a refund.